Version: 1.0
Last Updated: November 2025
Document Classification: Public
These Terms of Service ("Terms") constitute a legal agreement between you ("Customer," "you," or "your") and Inforax Ltd. ("Inforax," "we," "our," or "us") governing your access to and use of the Inforax Third-Party Risk Management Platform ("Service" or "Platform").
By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.
If you do not agree to these Terms, you must not access or use the Service.
"Account" means the subscription account created for accessing and using the Service.
"Authorised Users" means your employees, contractors, or agents who are authorised to access and use the Service under your Account.
"Customer Data" means all data, information, and content uploaded, submitted, or generated by you or your Authorised Users through the Service.
"Documentation" means the user guides, manuals, and technical documentation made available by Inforax for the Service.
"Service" or "Platform" means the Inforax TPRM software platform, including all features, functionalities, and updates provided by Inforax.
"Subscription Plan" means the specific pricing tier and feature set selected by Customer for use of the Service.
Subject to your compliance with these Terms and payment of applicable fees, Inforax grants you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service solely for your internal business purposes during the subscription term.
Your use of the Service is limited to the functions and features described in the Documentation and your selected Subscription Plan. You shall not use the Service in any manner that exceeds the scope of the licence granted under these Terms.
Your access to the Service is subject to user limits specified in your Subscription Plan. Additional users may be added by purchasing additional user subscriptions at the then-current rates.
You shall not, and shall not permit any third party to:
You are responsible for maintaining the confidentiality of your Account credentials (usernames and passwords). You must not share Account credentials with unauthorised parties.
You agree to:
You are responsible for all activities that occur under your Account, whether authorised by you or not. Inforax shall not be liable for any loss or damage arising from unauthorised access to your Account.
You agree to pay all fees associated with your Subscription Plan as set forth in your Order Form or online purchase confirmation. All fees are non-refundable except as expressly stated in these Terms.
Subscription fees are billed in advance on a monthly or annual basis (as selected by you) and are due upon invoice date or at the start of each billing period.
Payment is due within thirty (30) days of invoice date. Late payments shall accrue interest at the rate of 1.5% per month (or the maximum rate permitted by law, whichever is lower).
Inforax reserves the right to modify subscription fees upon sixty (60) days' written notice. Price changes shall apply to renewal terms and shall not affect the current subscription period.
All fees are exclusive of applicable taxes, duties, and levies. You are responsible for payment of all such taxes (excluding taxes based on Inforax's income).
Additional user subscriptions may be purchased at any time at the then-current rates. Fees for additional users are prorated for the remainder of the current billing period.
If you register for a free trial, Inforax will make the Service available to you for the trial period specified at registration. Free trials are provided "as is" without warranties or service level commitments.
Free trial Accounts may have limited features, storage capacity, or user limits as determined by Inforax.
At the end of the free trial period, your access to the Service will terminate unless you purchase a paid Subscription Plan. Inforax may automatically convert your trial Account to a paid subscription unless you cancel before the trial end date.
You retain all right, title, and interest in and to your Customer Data. Inforax does not claim ownership of Customer Data.
You grant Inforax a non-exclusive, royalty-free, worldwide licence to access, use, process, copy, transmit, store, and back up your Customer Data solely to provide, maintain, and improve the Service.
You are solely responsible for:
Inforax processes Customer Data in accordance with our Privacy Policy and applicable Data Processing Addendum. For customers in the EU/UK, a separate Data Processing Agreement (DPA) is available upon request.
Inforax implements industry-standard security measures to protect Customer Data, including:
In the event of a security breach that affects your Customer Data, Inforax will notify you without undue delay and in accordance with applicable law, providing details of the incident and remediation measures.
Inforax maintains compliance with relevant regulatory frameworks including GDPR, CCPA, SOX, ISO 27001, and other applicable standards. Documentation and certifications are available upon request.
The Service may include artificial intelligence and machine learning features for risk scoring, compliance assignments, predictive analytics, and automated workflows.
Customer Data may be processed by AI/ML models to provide Service functionality. Inforax does not use Customer Data to train general AI models unless you provide explicit opt-in consent.
Inforax maintains a Responsible AI Policy outlining our approach to ethical AI usage, bias mitigation, and transparency. This policy is available at www.inforax.com/responsible-ai.
The Service may integrate with third-party services and platforms ("Third-Party Services"). Your use of Third-Party Services is governed by the terms and policies of those third parties.
Inforax makes no warranties regarding the availability, functionality, or security of Third-Party Services. You are solely responsible for your relationships with third-party providers.
Inforax shall not be liable for any damage, loss, or security breach arising from Third-Party Services or their integration with the Platform.
Inforax will use commercially reasonable efforts to maintain Service uptime of 99.9% per calendar month, excluding scheduled maintenance and Force Majeure events.
Inforax may perform scheduled maintenance with advance notice. Where possible, maintenance will be conducted during off-peak hours.
Technical support is provided during Normal Business Hours (Monday to Friday, 9:00 AM – 5:00 PM GMT) for paid subscription Accounts. Enterprise customers may receive enhanced support as specified in their Order Form.
If Inforax fails to meet the uptime commitment, you may be eligible for service credits as specified in the separate SLA document (if applicable). Service credits are your sole remedy for Service unavailability.
Inforax retains all right, title, and interest in and to the Service, including all software, technology, designs, trademarks, and intellectual property rights. No rights are granted to you except the limited licence described in these Terms.
If you provide suggestions, ideas, or feedback regarding the Service ("Feedback"), you grant Inforax a perpetual, irrevocable, royalty-free, worldwide licence to use, modify, and incorporate such Feedback into the Service without compensation or attribution.
You may not use Inforax trademarks, logos, or service marks without prior written consent. Any authorised use must comply with Inforax's trademark guidelines.
Each party represents and warrants that:
You warrant that:
Inforax warrants that the Service will perform substantially in accordance with the Documentation under normal use conditions.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. INFORAX DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
Inforax does not warrant that:
IN NO EVENT SHALL INFORAX'S TOTAL LIABILITY UNDER THESE TERMS EXCEED THE TOTAL FEES PAID BY YOU TO INFORAX DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.
IN NO EVENT SHALL INFORAX BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The limitations in this section do not apply to:
You agree to indemnify, defend, and hold harmless Inforax and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:
Inforax agrees to indemnify, defend, and hold harmless Customer from claims that the Service infringes a third party's intellectual property rights, provided Customer promptly notifies Inforax and cooperates in the defence.
Your subscription begins on the effective date specified in your Order Form or purchase confirmation and continues for the selected term (monthly or annual) unless terminated earlier in accordance with these Terms.
Subscriptions automatically renew for successive periods equal to the initial term unless either party provides written notice of non-renewal at least thirty (30) days before the end of the current term.
Either party may terminate these Terms immediately upon written notice if the other party:
Either party may terminate these Terms without cause upon ninety (90) days' written notice to the other party.
Inforax may immediately suspend your access to the Service without notice if:
Upon termination:
Following the sixty (60) day data retention period, Inforax will permanently delete all Customer Data unless legally required to retain it. Deleted data cannot be recovered.
The following sections survive termination: Data Rights and Ownership, Intellectual Property Rights, Limitation of Liability, Indemnification, and Dispute Resolution.
Neither party shall be liable for any failure or delay in performance due to events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labour disputes, government actions, internet or telecommunications failures, or pandemics ("Force Majeure Event"). Performance obligations shall be suspended during the Force Majeure Event and resume when the event ceases.
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Before initiating formal dispute resolution proceedings, the parties agree to attempt to resolve disputes through good faith negotiations for a period of thirty (30) days.
For enterprise customers, disputes may be resolved through binding arbitration as specified in a separate Order Form or agreement.
Inforax reserves the right to modify these Terms at any time. We will provide notice of material changes by email or through the Service at least thirty (30) days before the effective date.
Your continued use of the Service after the effective date of modified Terms constitutes acceptance of the changes. If you do not agree to the modified Terms, you must terminate your subscription before the effective date.
Prior versions of these Terms are available upon request to info@inforax.com.
These Terms, together with any Order Form, Data Processing Agreement, and Service Level Agreement, constitute the entire agreement between you and Inforax regarding the Service and supersede all prior agreements and understandings.
In the event of conflict, the following order of precedence applies: (1) Order Form, (2) Data Processing Agreement, (3) Service Level Agreement, (4) these Terms of Service.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Any waiver must be in writing and signed by an authorised representative.
You may not assign or transfer these Terms or any rights hereunder without Inforax's prior written consent. Inforax may assign these Terms in connection with a merger, acquisition, or sale of assets.
All notices under these Terms must be in writing and delivered to:
For Inforax:
Email: info@inforax.com
Attention: Legal Department
For Customer:
The email address associated with your Account
The parties are independent contractors. These Terms do not create any partnership, joint venture, employment, or agency relationship.
The Service and related technology may be subject to export control laws. You agree to comply with all applicable export and re-export restrictions.
For questions regarding these Terms of Service, please contact:
Inforax Ltd.
Email: info@inforax.com
Phone: +44 7958 081 281
Legal Department
Email: info@inforax.com